ABOUT SMARTVAULT™ TECHNOLOGY

How large is a SmartVault? 
Each vault is approximately 7 feet high, 6 feet wide and 7 feet long. Interior dimensions are
7' high, 5'10" wide and 6'7" long.

Are SmartVaults weather-resistant?
Yes, SmartVaults are highly durable and weather-resistant. When sealed, the vault will protect your assets from the elements.

ABOUT MOVING

Do I need to be home when my SmartVaults are delivered?
Yes, you need to sign for your vaults when they are dropped off and when Smart Move picks them up for delivery to your new home. If you cannot be there, you need to make arrangements with someone you trust to sign for the vaults in your place.

Are pick up and delivery dates guaranteed?
Yes. Simply choose the days that work best for you and Smart Move will pick up and deliver your vaults on those days.

How long will delivery to my destination take?
Delivery depends on the distance of your move. Smart Move guarantees delivery from coast to coast in one week or less.

How much can I pack in one Smart Vault?
One SmartVault typically can hold the belongings of a small apartment, dorm room, or one to two rooms in a home.

Can SmartVaults be delivered in increments of two or three?
Yes, however, we recommend standard delivery of five vaults at once to avoid additional trip fees. If you don’t use all five, simply contact Smart Move to pick up the unused vaults.

If I ordered two vaults but I only need one will I be charged for the other?
No, you are only charged for the vaults you use. Smart Move will pick up any unused vaults at no cost to you.

Do I need to provide my own lock? What kind of lock should I use?
Yes, you need to provide a lock for each SmartVault you use. Any standard key or combination lock will work.

Does Smart Move provide moving assistance?
Yes, Smart Move can arrange for a team of certified professional movers to help you pack, load, unload and unpack. Moving assistance is available in all of Smart Move’s service areas.

Is insurance coverage provided?
Yes, insurance coverage is included at no additional cost to you. For each SmartVault you use, Smart Move will provide a $10,000 insurance policy.

Are moving pads refundable if I don’t use them?
Unfortunately it is not possible to provide a refund for unused pads once they have been delivered.

How does your pricing compare to other moving companies?
Smart Move offers superior-quality, secure moving and storage solutions marked by industry-leading insurance coverage. Pricing often is competitive with similar service providers.

ABOUT STORAGE

How much does storage cost?
The first 28 days of storage are free. After that, storage fees per vault are $2/day.

How long can I leave my belongings in storage?
You can store your belongings as long as you like. Smart Move provides both short- and long-term storage options.

Will I be able to access my vaults?
Yes, you can access a vault in storage so long as your account is paid in full. Simply contact a Smart Move customer service representative to make arrangements.

Where is the storage facility located?
Storage facilities are located at the UPS terminals in each city where we offer service.

ABOUT PAYMENT

How much does it cost?
Smart Move’s pricing depends on the number of vaults used, the total distance required for delivery, and any additional services provided.

How will I be billed?
Payment is due the day prior to delivery to your new home or office if you are paying by credit card. If you wish to pay with check by phone - payment is due 5 days prior to delivery. Or, if you need storage, payment may be made 28 days after you initially receive your vaults. If you decide to keep your vaults longer, a daily storage fee will be applied starting on day 29.

What payment options are available?
Payment may be made by credit card the day prior to delivery or with check by phone 5 days prior to your vaults being delivered to your destination.

Are there any hidden charges?
Smart Move’s quotations include vault rental and delivery fees and insurance. Additional fees may be applied for packing supplies, professional moving assistance, or in situations where stairs or an elevator require additional assistance. Additional fees also may be applied if storage exceeds 28 days.